HP, Shame on you!

I called in for a potential hardware failure/manufacturing problem (while in use, a bright green line appeared across the LCD screen. This usually happens with a faulty LCD controller/Graphics chipset). the customer service agent was trying her level best to bill me for a charge almost equal to the price of a new laptop, saying that that particular problem is not listed in their system and she cant do the in-service repair because of that. Still, I am not sure why the same issue that I was experiencing was listed as a common problem in the service sheet that came with the return box, under the problem section if it was never recorded in the system. Her L2 support even accused me of breaking the LCD screen and they simply stated that it is my problem and not theirs. After an hour long frustrating discussion (read 'flame throwing'), I demanded to speak to her manager. She put me on hold for a while and came back to offer to do it for free. They even waived the service charge you know? How exciting!!

After this, I have completely lost my faith in HP support. I made a photographic record of my laptop and its problems and sent it for service. Who knows, once they get this in their hand, if they will not damage the product and accuse me for that?

Kudos! HP, So long for customer service! Anyways, I switched to a Macbook Pro after that enlightening experience and I have decided to think twice before buying an HP again. I should say that repair and return was prompt and I got the problem fixed. I have warned all my friends who use HP and I realize that I am not the first and I wont be the last. They are trying to fool their customers and is this what we really expect from them?

Too bad HP! Shame on you!!